Tech Support Channels
A 60–Minute Response Guarantee
All your help requests will be attended to in maximum sixty minutes after the trouble ticket or e–mail is received. If your case requires further assistance from a sysadmin, we will forward the ticket or the e–mail to the person on duty, in a timely manner and we will leave a note to let you know that more time will be needed for discovering a solution. If you take advantage of the Optional Admin Services package, all of the server management tasks included there will be performed whenever you choose.
A Premium–Quality Help Desk Service
Should you need help working with the Online Control Panel or with any of the apps that we’ve pre–installed on the server for you, you can get in touch with our help desk support team at any time via the ticketing system. Additionally, in case you require assistance administering your server, you can order our Optional Admin Services package, that includes OS updates on a weekly basis, troubleshooting and installation services, server monitoring and restarting procedures, data backup hard disk drive storage space, etcetera.
A User–Friendly Help Section
Each dedicated server includes our free–of–charge Online Control Panel, which boasts an elaborate knowledgebase plus a collection of educational video tutorials. Whenever you require help working with the Online Control Panel, just press the Videos or Help buttons located in the upper right corner.