A 99.9% Server Uptime
Our shared hosting system is based on a secure, high–end hardware configuration and a significantly tweaked variation of Linux. So, irrespective of what your website is, or how many website visitors you have, or even if there is a DDoS attack, our physical servers will stay up and running and your sites will remain online.
All Linux shared service plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee stays the same.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it is important to also set up your own network infrastructure. Because of this, we set up a custom internal network in each one of our datacenter facilities. Relying on high–end Juniper routers and switches, our internal network allows for incredibly fast data transfer speeds and is also fully redundant.
Because of this, you can enjoy a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, irrespective of which web hosting plan you have selected.
A 30–Day Money–Back Guarantee
Just like with any other service, when it is your money at stake, you cannot feel really secure. That’s the reason why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you don’t feel content with our service or in case you want to get an even more robust hosting solution, such as a VPS servers or even a dedicated service – we’ll give you a full refund, without concealed costs or return taxes.
24/7 Technical Support
We have punctiliously handpicked each individual member of our 24x7 support team to ensure that we can offer you the very best client support that you can possibly get. Each of our customer service technicians has several years of experience working with hosting accounts behind his back, so they know very well what they are doing. Besides, they’re available to you 24–7 – you will be able to reach them at any time and they’ll respond ASAP.
Their average response time is just 20 minutes, whereas with other hosting vendors you are forced to wait for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be replied to in less than sixty minutes.