Q: Why do I have to transfer my website? What does web site migration involve?
A: When your present hosting provider can no longer measure up to the demands of your web site, or when you experience continual network downtime, or if you are made to wait for hours for the customer service team to reply back to you, it might be smart to switch your web hosting provider, i.e. to transfer all the files for your websites along with your databases from your present provider to your new provider. At ThouHost, we understand that this can be hard & time–consuming. For this reason, we will perform all that for you for free!Our professional technical staff representatives will move your site content from your present hosting provider to us. Our techs have extensive experience migrating websites and can take care of everything – from an average WordPress blog or Joomla™ website, to an extremely elaborate, custom–made web application.
Q: How long will it take for my website to be migrated over to your platform?
A: We try to carry out all web site migrations as quickly as possible. Still, we don’t have a fixed time frame for web site migrations. There are several elements that you need to consider – the very size of your website and the workload of our website migration staff, etc. We always strive to carry out each migration in under 48 hours. With less sizeable web sites, our team typically manages to finish in less than 24 hours.
Q: What data will I have to provide to your Website Migration Department?
A: Yes. We will need to have the name of the site that you wish us to move. We will also require a way to access your present web hosting account so that we can get the files pertaining to your web site.
Q: I give you access to sensitive data. How can I be sure that you won’t misuse it?
Q: How about downtime? Will my web site be unavailable?
A: While we transfer your web site, it will be available both in your hosting account with us and in your account with your old hosting provider. Once the transfer is completed, we’ll make sure that everything is working correctly and that the integrity of your web content is not compromised before telling you that the transfer is over. Then we’ll explain to you how to move the domain name over to your web hosting account with us and how to edit the DNS records.
Q: Will my old hosting provider know that I’m leaving them?
A: No. We will never get in touch with your hosting provider about anything at all. They won’t be aware of the web site transfer either.
Q: Does it make a difference what platform my current hosting provider is using?
A: We can migrate your website from any hosting provider or any Linux–driven hosting platform given that we can obtain access to the Control Panel and there’s File Transfer Protocol access available.The only sites that we are unable to migrate are the ones based on closed–source software applications like Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.