Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving outstanding support on–time is our main priority, so we backup each Linux shared service plan with a 1–hour ticket solution warranty. When you send a ticket or send us an email, our customer tech support staff will try their best to present the most satisfactory solution to your case and to supply you with guidance in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us at any time required. Our team of professionals will undoubtedly be on the web for you 24x7x365 to answer to all of your issues and to deal with any situation that you might have. You can send us a help support ticket from the ThouHost Online Control Panel or drop an email whenever. Moreover, on business days, you are able to give us a call or use the live chatting alternative.

  • Intuitive help center

  • An Intuitive Help Section

  • We have included a detailed knowledge base into the Control Panel to make sure you acquire useful step–by–step guidance at any time. Each section of the Control Panel has its own contextual support area offering a group of how–to articles. We have also organized training videos to present you with a far better visual representation of precisely how to carry out any presented activity.