Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You can find almost all the answers to your questions in the user–friendly Help section included in your Online Control Panel. It offers an extensive knowledgebase with commonly asked questions and in–depth how–to articles written by our proficient technical support staff.

  • Top quality support service

  • Educational Video Clips

  • For those who prefer to learn how to settle a commonly experienced problem by watching an educational video clip, we’ve added a compilation of video tutorials to our Online Control Panel. All the video tutorials are brief and simple to comprehend. They offer you step–by–step demonstrations of various site management tasks.

  • Intuitive help center

  • A 1–Hour Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 customer service with a one–hour support ticket response guarantee. A team of experienced techs will be at your disposal to respond to all the questions that you might have. During off–peak times, an answer will be given within just 20 minutes.