24/7 Customer Support
Learn more about customer support and why it's hard to find an website hosting provider which offers top-class support.
The access to the customer and technical support that a shared hosting company offers can tell you a lot for the services that they provide as well. If you're allowed to use only e-mail messages and / or tickets, you have most probably discovered some reseller and not the actual web hosting provider. When this is the case, you will have to wait for a few days so as to get a problem resolved since your reseller may not be checking their communication regularly or they may have to get in touch with the true web hosting company for additional help. When the supplier offers you various ways of communication with short response time available at any moment, they are most likely the top provider, not only a reseller. Therefore you'll take advantage of well-timed assistance and quality support because they'll have instant access to the servers where your account will be created. Whatever the problem - technical or sales, it's always better to be able to get in touch with your hosting company right away by using your favourite way of communication.
24/7 Customer Support in Shared Hosting
The customer and technical support services for all our shared hosting
packages are round-the-clock, therefore you can forget about waiting for a few days in order to receive assistance. In case you aren't our client yet, you can phone us, chat with a consultant or send an email message. If you do have an account, you'll be able to open a support ticket in addition to the other three options for communication. You'll be able to choose the most appropriate way to contact us depending on what your location is or what hardware you use. We are able to assist you for almost any webhosting-related question that you have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even then the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
You can test our support services even before you obtain a semi-dedicated server
account from us since we have phone and online chat support for billing, pre-sales and common questions. Our agents will assist you to find the perfect plan or offer you information about our servers, in order to verify whether the system requirements for your sites are met. In case you're a current customer, you also have the option to contact us through electronic mail or via our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We warrant that if you use these 2 ways of contact, you will get an answer within less than one hour and that’s 24/7, including weekends and official holidays. In case you've employed the web hosting services of other suppliers, even big ones, you will be able to compare the response time as it often takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
Using our VPS servers
, you will not ever have to wait for more than an hour to receive assistance for any difficulty that you may have with the server or the software which comes pre-installed with it. We guarantee this short response time for all tickets which you open via your billing Control Panel or e-mail messages which you send to our technical support crew. In addition, we have local phone numbers in several countries worldwide plus a live chat service where we can easily help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 through the various methods of communication, so regardless what your question or issue is, there is always someone to help you out without delay. In the event that you need help with third-party software, that you cannot set up or which gives you problems, you are able to reap the benefits of the Managed Services upgrade package that we provide for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have quick support in general, let alone if you run an entire server, so each dedicated server
that we supply includes 24/7 support with one-hour response time guarantee whatever the matter. This service is free of cost for all of the difficulties with your server or the software that was installed by our admins during the setup, so you'll be able to get in touch with us as many times as you'd like, even during holidays. You can either open a trouble ticket from the billing area or you could send an e-mail, and the actual answer time for either of these rarely exceeds 30 mins since we have administrators available twenty-four hours a day. If you need general information about our servers or you have some billing question/issue, you can also call one of the local telephone numbers we have on 3 continents or you can employ our live chat service and consult with a representative online. For third-party software support, we offer a Managed Services upgrade, that you're able to add to your server plan from the billing Control Panel.