What does ?phone support? mean in the realm of web hosting?
You will find plenty of shared hosting companies on the market, yet most of them are resellers who have limited resources, especially when it comes to support. A way to distinguish them is the option to contact the company over the telephone. The level of support that you can have via this particular method of communication varies depending on the provider - a few of them provide expert telephone support, various others offer general and customer support only as some matters are more time-consuming and it would be much easier to be resolved via a ticket, particularly if the issue has to be escalated. Nonetheless, it's good to find that you can always contact your web hosting provider because there are many small problems that can be managed without difficulty and in a timely manner with a telephone call, not mentioning that you will be able to get additional info for the services even before you become a customer.
Phone Support in Shared Hosting
Our shared hosting
packages offer telephone support 14 hours a day even on official holidays, which means that if you don't have an account yet, you're able to call us and learn more about our services or whether we'll meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so you can call the number which is closer to you. In case you're a current customer, we can help you in a timely manner with all the general and billing issues as well as with a number of tech matters in order to save you time and efforts - we acknowledge the fact that in some cases it is more convenient to talk with a live person and get things done right away. Certainly, some situations simply cannot be taken care of over the phone, so in such a case you have the option to use our ticketing system.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hours per day as a part of the support services for each semi-dedicated server
package that we supply. Considering that some issues are more complex and time-consuming, you'll have to open a ticket in case you come across such an issue, still for all billing, general or minor tech issues you can always call us and we will assist you without delay in order to save you the time you will need to spend on opening a support ticket. Even if you do not have an account yet, you can find out whether you can host your sites on our leading-edge cloud platform or you will be able to receive any other general info on our semi-dedicated services. We have local phone numbers in the United States, the UK and Australia as well as an international number, therefore you are able to call the one that is nearer to your region.