Should you ever encounter a problem with your site and be unable to deal with it yourself, ask the web hosting provider’s technical support team to help you bring the website back online. A quick resolution would be the best-case scenario, but lots of hosting companies reply within twenty four hours and even more, especially if you are dealing with a reseller. Even if your problem can be solved with ease, your website may not function satisfactorily or it may not be reachable whatsoever for a longer interval, so you may lose potential customers as it’s very unlikely that anyone will ever come back to a site that is inoperative. Thus, you need to make sure not only that you can touch base with your web hosting company, but also that they can respond and assist you in a well-timed fashion. If a script update doesn’t go as planned or you erase something incidentally, for instance, the website should be restored promptly so as to prevent lengthened inaccessibility.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting
from us, you can just forget about waiting around for hours and hours on end, or even all day, to obtain an answer to a helpdesk ticket or an email. Irrespective of when you get in touch with us, we will help you within no more than one hour with any sales and technical questions you might have. In fact, our actual reply time hardly ever exceeds 20-30 minutes. As we are at your disposal 365 days a year, you will always obtain help in a timely fashion and we realize exactly how critical that is in the online age. Shortly after you contact us, we’ll respond to your queries. In case you bump into any technical complication, we will tackle it on your behalf, or we’ll supply you with all the required information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we realize exactly how critical it is to obtain timely assistance, we promise that you’ll never need to wait for more than 60 minutes to receive an answer to any trouble ticket that you send through your semi-dedicated server
CP. As a matter of fact, you will seldom need to wait for more than twenty-thirty minutes and this applies to any query no matter what its nature is – technical, billing or general. Plus, our tech and customer support staff is available to you 24 hours a day, which implies that even in case you post a ticket during public holidays, you will always get a blazing-fast response, which will contain the answer to a query, the solution to a complication or the details necessary to solve an issue yourself – in case there’s something that you need to do on your end. With us, you will never have to waste a whole day waiting for a response like you would with lots of other hosting companies.