A live chat is one of the several ways of communication offered by some web hosting providers as a part of their support services. Depending on the supplier, the chat is used for pre-sales, billing and/or technical support. This method of contact is faster compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand a word as compared to a phone call with a representative. What's more, when the problem that you have requires some time to be examined and resolved, you can do something different meanwhile instead of just waiting, like you would have to do if you call. Also, you can employ a live chat support service for free provided that you have world wide web accessibility even when your web hosting supplier is located in a different country and they don't have a local phone number you can call.
Live Chat Support in Shared Hosting
In addition to the phone and ticket support, we provide live chat support too. You're able to contact us every single day, including weekends and holidays, and we will give you more info about the Linux shared service
that we provide in case you are not among our customers yet, or about general and billing questions if you already have an account. Although for entirely tech matters you will need to open a ticket to our tech support, because such matters need more time to be resolved, you can still get in touch with us on our live chat for some tech info. For instance, we are able to assist you to set up an email address in your e-mail client or troubleshoot various issues, saving you plenty of time. Even if our phone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we offer is accessible every single day, even on weekends and holidays. It is one of the best ways to find out more details about our semi-dedicated servers
if you do not have an account yet or to get a problem resolved in case you're a customer and our customer support representatives will assist you in real time regardless of the time of the day you join the chat. If you are hesitating which package is more appropriate for your web sites, if you need advice whether you need a specific upgrade and how to obtain it or if you experience troubles setting up an email account on your PC, you will be able to contact us and we will supply you with the needed info as soon as possible. Our live chat is available even after our telephone lines are off for the day, therefore if you have an account here, you can rest assured that you'll always find timely help with any kind of question or issue that shows up.