If you have bought a web hosting plan and you have certain queries connected to a given function/feature, or in case you have faced a certain difficulty and you require support, you should be able to contact the respective customer support team. All hosting providers use a ticketing system regardless of whether they provide other means of contacting them along with it or not, as the very best way to solve a problem most often is to post a ticket. This communication model makes the responses exchanged by both parties simple to follow and enables the customer service team representatives to escalate the case in the event that, for instance, an admin must get involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you will need to use at least 2 different accounts to get in touch with the client service staff and to actually administer the hosting space. Incessantly switching from one account to the other may be a nuisance, not to mention the fact that it takes lots of time for the majority of hosting companies to respond to the ticket requests themselves.
Integrated Ticketing System in Shared Hosting
With a shared hosting
from us, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket whilst browsing your website files or tweaking various settings. The ticketing system is being strictly monitored 24x7 by our help desk support staff and the ticket response time is no more than sixty minutes, but it seldom takes more than 20 minutes to obtain support. Unlike other hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you need and request info with regards to any technical or billing problem. Besides, you can read a selection of informative articles, which will help you handle the most commonly met predicaments on your own.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated servers
, was designed with the idea that you should be able to manage everything connected with your account in a single place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have an enquiry or experience a predicament, you can touch base with our client care team representatives instantly without having to log into another system. You can look through your website files or check various account settings while opening a new ticket or reading the reply to an older one. If you’ve got a ton of tickets and you would like to track down a given one, you can take advantage of the intelligent search option, which is available in the Help section of the Control Panel. We will make sure you receive a reply in no more than 1 hour regardless of the essence of your query or issue.